• Inaccurate Data: Refunds are applicable if the report contains inaccuracies. Evidence must be provided, and refunds will be processed within 3-5 working days.
• Non-Receipt of Reports: If your report is not delivered, notify us immediately for a refund.
• Overcharging: Refunds will be provided for any overcharged amounts.
• Internal Errors: Technical issues such as duplicate charges or empty reports qualify for refunds.

• Refunds will not be issued if the data in the report is accurate.
• Complaints not meeting the listed conditions will not qualify for refunds.

Contact us via:

• Email: support.myvinrecord@gmail.com
• Live Chat: Available on our website

Refunds are processed using the original payment method within 3 business days.

Initiating a chargeback without prior communication may cause delays. We encourage customers to contact us directly to resolve issues promptly.